privacy policy

Effective Date: 21st April 2025

At The Latch Theory, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you interact with our website (www.thelatchtheory.com) and our services.

1. Information We Collect

We may collect the following types of personal information when you visit our site, book a consultation, or use our services:

  • Contact Information: Name, email address, phone number, and home or project address.

  • Booking & Project Details: Information about your preferences, project size, timelines, and budgets.

  • Payment Information: Payment details via secure third-party processors (we do not store your card data).

  • Website Usage Data: IP address, browser type, pages visited, and time spent on our site (via cookies and analytics tools)

2. How We Use Your Information

We use your information to:

  • Communicate with you regarding consultations, site visits, and project updates.

  • Provide and manage our interior design services.

  • Process payments and send invoices.

  • Improve our website, services, and customer experience.

  • Comply with legal obligations or enforce our Terms and Conditions.



3. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share it with:

  • Trusted third-party service providers (e.g. payment processors, contractors) as needed to carry out your project.

  • Law enforcement or government authorities, if legally required.



4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve functionality and analyse traffic. You can choose to disable cookies through your browser settings, though some features of our site may not function properly as a result.



5. Data Security

We implement reasonable security measures to protect your personal data from unauthorised access, misuse, or disclosure. However, no online transmission or storage system is 100% secure, and we cannot guarantee absolute security.



6. Your Rights

Depending on your location, you may have rights to:

  • Access or request a copy of your personal data.

  • Request corrections or deletion of your information.

  • Withdraw consent for certain data uses.

To exercise your rights, contact us using the details below.


7. Links to Other Websites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites.


8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.



9. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us at:

The Latch Theory

Email: hello@thelatchtheory.com

Website: www.thelatchtheory.com