terms & conditions

Effective Date: 21st April 2025

Welcome to The Latch Theory. By accessing and using our website (www.thelatchtheory.com) and services, you agree to the following Terms and Conditions. Please read them carefully before engaging with our platform.

1. Introduction

These Terms and Conditions (“Terms”) govern your access to and use of The Latch Theory’s website and services, including interior design consultations, site visits, and project management services. By using our website or engaging our services, you agree to be bound by these Terms.

2. Services Provided

The Latch Theory offers:

  • Interior Design Consultations (virtual or in-person)

  • Site Visits

  • Project Management Services for residential and commercial design projects

All services are subject to availability and may be tailored based on the scope of the client’s project and location.

3. Eligibility

You must be at least 18 years old to use our services. By using our site, you confirm that you meet this requirement and that all information provided is accurate and truthful.

4. Booking and Payment

  • Consultations and site visits must be booked in advance via email.

  • Full or partial payment may be required upfront depending on the nature of the service.

  • Cancellations or rescheduling require at least 48 hours’ notice. Fees may apply for late cancellations or no-shows.

5. Client Responsibilities

Clients agree to:

  • Provide access to the property for site visits or project execution.

  • Communicate clearly regarding budgets, timelines, and project goals.

  • Make timely decisions and payments to avoid project delays.

6. Intellectual Property

All content on this website, including text, images, graphics, logos, and design plans created by The Latch Theory, is the intellectual property of The Latch Theory and may not be used or reproduced without written permission.

7. Third-Party Vendors and Contractors

The Latch Theory may recommend or coordinate with third-party vendors (e.g. builders, furniture suppliers). While we strive to work with trusted partners, we are not liable for the conduct, delays, or errors of third-party vendors.

8. Limitation of Liability

To the maximum extent permitted by law, The Latch Theory shall not be liable for any indirect, incidental, special, or consequential damages resulting from the use of our services or website. All services are provided “as is” and “as available.”

9. Termination

We reserve the right to terminate or suspend access to our services or website at any time, without prior notice, if these Terms are violated.

10. Changes to Terms

We may update these Terms at any time. Changes will be posted on this page, and your continued use of the website or services after changes are made constitutes acceptance of the new Terms.

11. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law principles.

12. Contact Us

For any questions or concerns regarding these Terms, please contact us at:

The Latch Theory

Email: hello@thelatchtheory.com

Website: www.thelatchtheory.com